Customer Service AssociateThe George Mason University, Student Accounts Office, invites candidates to apply for the Customer Service Associate position. This position reports to the Cashiering & ALM Operations Manager. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.Responsibilities:Position responsibilities include, but are not limited to:Deposit of all State and Local funds in accordance with CAPP guidelines. Funds are received in the mail, from walk-in traffic, and electronically;Provide quality customer service and answer inquiries via telephone, in person, or email; andPerform special projects as requested by supervisor.Required Qualifications:Experience in a customer service setting and an Associate’s Degree or equivalent work experience in business, finance or accounting are required. The successful candidate will have demonstrated organizational and attention to detail abilities and possess excellent oral and written communication skills.Preferred Qualifications:The individual should have experience in a student accounts or accounts receivable office, or an accounting background; as well as familiarity with Ellucian Banner and TouchNet or similar systems.
We will also consider an applicant for part-time hours, 30-32 per week. For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
“Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!George Mason University, Where Innovation is Tradition.”
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.